RETURNS POLICY 

UK CUSTOMERS

Products must be returned within 30 days of when you received your parcel, but you must email shop@tarakhorzad.com to notify of the return within 14 days.

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REST OF THE WORLD CUSTOMERS:

Products must be returned within 30 days of when you received your parcel

 

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INSTRUCTIONS TO PLACE YOUR RETURN

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• Reply to the order confirmation email (or email shop@tarakhorzad.com with your order number) stating which products you are returning.

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• Return postage is paid for by the customer. Refund shipping from the original purchase will not be issued.

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• It is your responsibility to send the items back safely so it is advised that you ship as a "signed for" or trackable service and keep the receipt safe for future reference.

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• Products* must be returned in unused, perfect condition with all tags still attached, along with the packing list with your order details on it.

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Returns address: Tara Khorzad, STUDIO J1H, Channel Road, Westwood, Margate, CT9 4JS.

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IMPORTANT: Non-UK customers - please mark the contents of the parcel as "gift" or "product return". Otherwise there will be customs/ duty/ VAT for you to pay, or the parcel will be returned to you. 

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THE REFUND PROCESS

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Providing the returned products are received within the time quoted above, and the products are in unworn condition, the return will be processed within 3-5 working days of being received at the studio. Once your return has been processed, you will receive an email confirmation containing the details. The refund will go back into the account of your original payment within an additional 3-5 working days.

 

If you have not received a confirmation email after 7 days of your return arriving at the studio, check your tracking to ensure the parcel arrived. If it has arrived, check your junk mail to see if the refund confirmation email is there. If your parcel has arrived and you have no email confirmation, please email shop@tarakhorzad.com with the tracking number of your returned parcel.

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*MADE TO ORDER/CUSTOM PRODUCTS - can not be returned

*FLASH SALE & MYSTERY BOXES - please check the product description for refund/exchange terms.